People encounter your reputation before they meet your team
When you speak to someone directly, you can answer their questions and explain how you work. On a review page, the first impression forms without you.
A negative post can make someone question product quality, customer service or the reliability of the company. This applies to everyday purchases and to choosing a provider for a business.
It is especially frustrating when the profile does not reflect the quality of your work today.
What one review can affect
- First impressionsA complaint can become the first thing someone remembers about you.
- Customer decisionsSomeone may choose another company without contacting you.
- Your working dayReading the review and deciding what to do takes time from other work.
Old complaints continue to affect the company
Businesses change. You improve service, fix mistakes and invest in your team. But reviews about past problems can remain beside your name.
Someone discovering the company for the first time does not know its history. They judge what they can see now. Your reputation still needs attention after the original problem inside the business has been resolved.
A wave of negative reviews quickly becomes another responsibility
When negative reviews start arriving one after another, the profile takes up more time. Staff are drawn away from their work to discuss responses and explain the situation to people who have already noticed.
Meanwhile, ordinary work continues. Customers need service, orders need attention and the team has to deal with a reputation problem at the same time.
In that situation, the business needs someone who will take responsibility for the profile.
What we handle
- A review you want to challenge
- We manage disputes and removals under Trustpilot's rules.
- A complaint that needs a reply
- We write the response on your company's behalf.
- Several problems across the profile
- We coordinate the review cases and responses agreed with you.
Review removal and ongoing profile management
ReputationKeeper handles negative review removal, review attacks and reputation recovery on Trustpilot.
We also respond to reviews on behalf of your company and manage the profile on an ongoing basis. It is handled by a team that knows your business and deals with issues as they arise.
You can come to us with one problematic review or put us in charge of full profile management.
Your profile deserves the attention you give your business
You already invest in helping people choose your company. Your reputation on Trustpilot plays a part in that decision too.
If negative reviews are affecting your business, tell us what is happening. We will discuss your profile and the work our team can take on.