One review can influence the next person who contacts you
It is particularly frustrating when a published review does not reflect how your company works. You know how much effort goes into every order or service you provide. A potential customer does not know that yet. They see a complaint and decide whether to trust you.
Dealing with the situation yourself means fitting it around other responsibilities. Your attention keeps returning to the profile while the issue remains unresolved.
What one review can affect
- First impressionsA complaint can become the first thing someone remembers about you.
- Customer decisionsSomeone may choose another company without contacting you.
- Your working dayReading the review and deciding what to do takes time from other work.
We handle negative review removal
We take on any review, including difficult cases and reviews that have already been disputed. Your profile is handled by a team of professionals with experience working with Trustpilot.
We work on removing reviews and prepare responses on behalf of your company. If the issue involves several posts or continues over time, we take on ongoing profile management.
When the problem goes beyond one review
Sometimes negative reviews appear one after another. In other cases, old complaints build up on a profile and continue to affect how people see the company.
We handle review attacks and reputation recovery. Our work covers individual reviews and the profile as a whole, according to the situation your business is facing.
What we handle
- A review you want to challenge
- We manage disputes and removals under Trustpilot's rules.
- A complaint that needs a reply
- We write the response on your company's behalf.
- Several problems across the profile
- We coordinate the review cases and responses agreed with you.
Put your profile in the hands of a team that will look after it
You do not have to deal with every new review yourself or decide how to respond on behalf of the company. We take on the agreed work and stay in touch about your profile.
Tell us what is happening with your reputation on Trustpilot. We will discuss the work you want our team to handle.